AI and the Future of Retail - Dave Finnegan on Identity, Trust, Culture & Human Connection

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AI and the Future of Retail - Dave Finnegan on Identity, Trust, Culture & Human Connection

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S1E6 From Anthropology to AI: Dave Finnegan on What Retail Leaders Must Understand Now AI isn’t just a technological shift, it’s a cultural revolution. In this powerful episode of The Retail Razor: Retail Transformers, Ricardo Belmar and Casey Golden sit down with retail innovation leader Dave Finnegan. Dave is a former CIO of Build‑A‑Bearand CIO/CMO of Orvis, explorer, anthropologist, and member of NRF’s CIO and CMO Councils. Get ready for one of the most thought‑provoking conversations of the season! Drawing from his global anthropology journey and decades of retail leadership, Dave explains how AI is reshaping identity, trust, power structures, and the human experience. This episode goes far beyond automation and efficiency to explore the emotional, psychological, and cultural dimensions of AI adoption. From empathy‑driven leadership to the rising value of authenticity, from the fear of becoming invisible to the need for human connection, Dave offers a blueprint for how retailers can navigate AI with humanity at the center. Key Topics Covered:Why AI is a cultural revolution, not a tech upgradeHow AI reshapes identity, trust, and human behaviorThe emotional barriers to AI adoption inside organizationsWhy empathy is now a top leadership skill for CEOsHow anthropological insights help retailers navigate disruptionThe next generation of consumers as “collectors of experiences”The rising importance of authenticity in an AI‑generated worldHow to build trust in AI‑generated data and insightsWhy human connection becomes more valuable as automation increasesThe role of play, experimentation, and co‑creation in AI transformation If you care about the future of retail, leadership, culture, or AI, this is an essential listen. Subscribe to The Retail Razor: Retail Transformers for more episodes featuring retail innovators, disruptors, and bold thinkers reshaping commerce. Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://go.retailrazor.com/utubeGuest info:Dave Finnegan. https://www.linkedin.com/in/davefinnegan/Dave Finnegan is an award winning retail innovator, brand anthropologist, and storyteller with over 25 years of experience leading customer experience, tech and digital transformation. He helped launch Build-A-Bear Workshop (CIO) and later served as Chief Experience Officer at Orvis, driving the brand’s most successful era. Dave now advises brands and investors through roles at BlackFinn, the NRF, and NewRoad Capital Partners. As a brand anthropologist and a member of the Explorers Club, in 2022 Dave dedicated a year to studying human experience. He traveled to every continent—interviewing indigenous leaders from the Amazon to Africa, scientists from Antarctica to the Galápagos, and some of the most interesting people in the world, including the librarian of the world’s oldest library at the Monastery of St. Catherine. He is currently pursuing a master’s in Anthropology at Harvard which is helping him to continue his journey to better understand human experience. Featured in Ad Age Magazine feature article covering Dave’s key partnership with the CMO on delivering meaningful digital experiences, and building a true strategic partnership: http://adage.com/article/cmo-interviews/questions-build-a-bear-workshop-cmo-teresa-kroll/235409/ Chapters:(00:00) Previews(01:30) Show Intro(06:44) Welcome, Dave Finnegan!(07:57) Dave Finnegan's Retail Journey(09:27) Anthropology and Global Experiences(10:47) The Next Generation of Consumers(13:31) AI and Cultural Impact(17:19) Navigating Technological Disruption(22:11) Human Connection in the Age of AI(25:42) Reflections on Past Tech Disruptions(28:40) Reflecting on Technological Evolution(31:03) AI and the Shift in Human Identity(38:04) Empathy and Leadership in the AI Era(44:11) Building Trust in AI and Data(52:20) Show CloseMeet your hosts, helping you stay sharp, be bold, and transform retail:Ricardo Belmar is an NRF Top Retail Voice for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a a Top 10 Thought Leader in Retail and AGI, a Top 50 Thought Leader in Management, Careers, and Transformation, and a Top 100 Thought Leader in Agentic AI and Digital Transformation. Thinkers 360 also named him a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University’s Center for Retail Transformation and the Retail Cloud Alliance. He was most recently the partner marketing leader for retail & consumer goods in the Americas at Microsoft.Casey Golden, is the North America Leader for Retail & Consumer Goods at CI&T. She is a RETHINK Retail Top Retail Expert from 2023 - 2025, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. Once immersed in fashion & supply chain ...

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