A just state for everyone? Researching access to administrative justice in the digital era copertina

A just state for everyone? Researching access to administrative justice in the digital era

A just state for everyone? Researching access to administrative justice in the digital era

Di: Julia Dahlvik
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A proposito di questo titolo

In this podcast I will give insights into my research project on access to justice in the context of increasing digitalization of public services. The project's starting point is the observation that the digital transformation of public services comes along with two interlinked challenges: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice - a fundamental right that is also a prerequisite to exercising other rights. Applying a qualitative mixed-methods approach in a multi-sited case study I will investigate citizens' experiences as well as public ombud institutions' practices in promoting equal access to administrative justice for all.
Find more information here: https://www.hcw.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice

© 2026 A just state for everyone? Researching access to administrative justice in the digital era
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  • Episode 10: Opposing digitality and AI: citizens' practices
    Oct 31 2025

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    In this episode we explore a topic that has come up in all our case studies in the different world regions, even though in different forms, namely opposition and resistance to the state’s increasing use of digital tools and AI. From South Africa to Canada, from the Caribbean to South Korea – everywhere there are at parts of the population that do not necessarily agree with how their public administration digitalizes and automates its services. Scholars agree that modern society functions as a complex human-machine social system, where machines are not merely tools but active participants in shaping social outcomes. This presumption becomes particularly prevalent in the context of citizen-state interaction, where a power imbalance is already inscribed. In this episode we thus look at citizens’ resistant practices vis-à-vis governments’ use of technology.

    See more on the project: https://www.hcw.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html

    See more on my work: https://personen.hcw.ac.at/julia-dahlvik/


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    11 min
  • Episode 9: Omnipresent digitality and AI’s limits: South Korean experiences
    Jun 23 2025

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    In this episode I share insights from my field research in South Korea, one of the leading countries in the domain of digitalization and AI. I discuss the omnipresence of digitality, which refers to the condition of living in a digital culture, as I encountered it in public space and in interviews with people working in the public sector. The interview partners highlight that there are certain things AI cannot do (yet) and that in some cases there is only a thin line between protection and surveillance, for instance, regarding the so-called smart plug which monitors movements in people's homes. The full photo documentation can be found here: juliadahlvik.wordpress.com

    See more on the project: https://www.hcw.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html

    See more on my work: https://personen.hcw.ac.at/julia-dahlvik/


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    13 min
  • Episode 8: Digital Challenges in South Africa
    Mar 15 2025

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    In this episode we explore current challenges with regard to accessing public services in the digital age in South Africa, in particular in the rural areas. Accounts from different perspectives - citizen, government official and public ombuds staff - identify similar problems, such as lacking infrastructure, expensive data, trust issues, literacy and digital literacy. Despite numerous policy programs by the government, implementation is slow, leading to parts of society being left behind in case of a digital-first public administration.

    See more on the project: https://www.hcw.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html

    See more on my work: https://personen.hcw.ac.at/julia-dahlvik/


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    18 min
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