Change management is intended to reduce risk—but what happens when the process itself becomes the biggest obstacle to improvement?

In this episode of Risk Revolution, Nuala Calnan is joined by Paddy Costello, Senior Director at Lachman Consultant Services, to explore how overly complex change management systems, aging facilities, and ineffective risk oversight can quietly increase risk instead of controlling it. Drawing on experience as both a regulator and industry leader, Paddy shares practical insights into why organizations struggle to implement meaningful change, how leadership teams can better understand their most significant operational risks, and why risk management must move beyond documentation to support better decision-making.

They cover:

• Why overly complex change management systems often discourage meaningful improvement
• The hidden risks of aging facilities, obsolete equipment, and deferred capital investments
• Why rejected changes should be documented—not simply forgotten
• How hazard registers can become more effective than traditional risk registers
• The importance of Gemba walks in identifying risks that metrics and dashboards often miss
• How quality culture influences risk management, change management, and leadership decision-making
• Why senior leaders need greater visibility into their organization's most significant risks
• Practical ways to simplify risk management while improving product quality, compliance, and patient safety