Client won't pay your invoice? A repeat customer ghosted me after the job was done. Four emails, a text, a phone call he cut short.

Then I sent one text and got a response in minutes. The blinds were measured, ordered, delivered and installed. Everything done right. And my invoice was sitting there getting ignored (again).

This was a dealer I'd already done four installs for. On top of everything until the bill shows up, then he vanishes. But halfway through telling this story, I had to admit something: I owned a piece of it.

I never restated my payment terms. I assumed he remembered. He assumed net 30. Nobody said it out loud and that's how a simple unpaid invoice turns into a fight.

In this episode:

✅ What to do when a client won't pay (and ignores every follow-up)
✅ Net 30 vs. pay on completion — there's no right answer, only a clear one
✅ Why I take a 75% deposit and leave 25% on the table (it's not just goodwill)
✅ The leverage problem every contractor has once the job is installed ✅ How clear payment terms protect your cash flow AND your client relationships If you've ever chased money for work you already delivered, this one's for you.

⏱️ CHAPTERS

0:00 — Client won't pay the invoice (again)
0:35 — My book "Nobody Told Me That"
1:20 — The repeat client who disappears when the bill arrives
2:27 — Four emails, a text, and a phone call
3:40 — The one text that got an instant response
4:48 — Where I was wrong: I never restated my terms
6:00 — Net 30 vs. pay on completion: no right answer
7:16 — 75% deposit, 25% on completion — here's why
8:45 — Clear communication beats chasing money
9:40 — Your turn: how do you handle late payments?

🎧 Show Sponsor: https://www.blindsonline.com

📩 Blogs: https://www.blindsonline.com/blog/ — E-commerce https://www.shadesinplace.com/about-us/blogs/we-dress-naked-windows/ — Window Coverings https://www.tradingupconsulting.com/blogs/ — Trade https://www.rogermagalhaes.com/blog/ — Business & Life 📚 Book: https://www.rogermagalhaes.com/book/nobody-told-me-that/ https://www.instagram.com/itsrogerm https://www.facebook.com/itsrogerm https://www.linkedin.com/in/itsrogerm/ https://www.youtube.com/@RogerMagalhaes https://www.rogermagalhaes.com/

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