In episode 34 of Process Server Daily, Mighty Mike Reid interviews Brendon Carl, CEO of WinWin Process Serving (TX). Brendon shares how he discovered serving via a Craigslist job in California—drawn by flexibility for his wife and five kids—and later launched his own company after realizing he could handle the full workflow himself. Now based near Austin, he covers Williamson/Travis counties and routes between DFW and San Antonio, emphasizing professionalism, safety ("no paper is worth your life"), and empathy at the door. He talks tools and ops—ServManager (moving to Mighty's dashboard), simple skip-tracing via a PI database/Whitepages, sourcing servers through NAPPS, the Mighty directory, and Facebook groups, plus the importance of answering the phone (or using phone trees with RingCentral/Dialpad to cut spam). For newcomers: verify state requirements, confirm there's enough market (prefer metros), learn procedures before taking direct attorney work, and partner locally. He also highlights winwinps.org as a resource hub (state-by-state "how to become a server," service-method guides) and credits the Mighty community for helping him expand while maintaining family time—especially as he supports his son's health and homeschooling.

Timestamps:

00:00 Intro / Podcast relaunch

01:10 Meet Brendon Carl (WinWin Process Serving)

03:00 How Brendon got started (flexibility + family)

06:00 Learning the money math + early serving in California

09:10 Going independent + landing first attorney clients

12:30 Safety lessons from the field (what not to do)

17:10 Why process serving is rewarding (helping landlords, CPS, due process)

20:30 Tools: skip tracing + server software

23:00 Finding affiliates + importance of answering the phone

25:30 Advice for brand-new process servers (market research + location)

28:20 How to contact Brendon / winwinps.org + closing