32. From Helpful to Hateful: When Reviews Go Too Far
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32. From Helpful to Hateful: When Reviews Go Too Far
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This week on Wrong Way Forward, Katy and Justin dive into something we all do—but rarely think about:
leaving reviews.
Are reviews actually helpful… or are they just emotional drive-bys from people having a bad day?
From choosing hotels, doctors, and even dog trainers based on star ratings to questioning whether we’ve lost the ability to think for ourselves, this episode explores how reviews are quietly shaping our decisions—and our reputations.
Katy and Justin break down:
- Why only the happiest (or angriest) people leave reviews
- When a bad review is justified… and when it’s just petty revenge
- The hidden risk: businesses reviewing YOU back
- And how one bad experience can spiral into a public takedown
Plus, they read their own reviews—good, bad, and slightly unhinged—and debate what actually makes a review helpful versus harmful.
The bigger question:
Are reviews giving us better information… or just louder opinions?
And before you hit “submit” on that next 1-star rant—
you might want to think twice.