280,000 Pickers: The eGrocery Fulfillment Math Nobody Fixed copertina

280,000 Pickers: The eGrocery Fulfillment Math Nobody Fixed

280,000 Pickers: The eGrocery Fulfillment Math Nobody Fixed

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Hank Crawford of Blue Collar Robotics and Paul Harker, retired CCO of Woolworths Group, on grocery store robotics a retailer can deploy today.There are 280,000 people walking the aisles of US grocery stores right now picking somebody else's order, and grocers cannot hire fast enough to keep up with the growth. That number comes from Hank Crawford, Co-Founder and CEO of Blue Collar Robotics, and it frames the whole conversation. Online grocery keeps growing. Labor keeps getting harder to find. And the two big swings the industry took at eGrocery fulfillment, the centralized fulfillment center and the micro fulfillment center, both left grocers with high CapEx, duplicated inventory, and people still picking most of the order. Hank is joined by Paul Harker, retired Chief Commercial Officer of Woolworths Group, Australia's largest retailer, who joined Blue Collar Robotics as a strategic advisor. Together with Ricardo Belmar and Casey Golden they work through the economics of eGrocery fulfillment from the operator's side of the table: why the warehouse answer collapsed, what grocery store robotics has been getting wrong, and why a purpose-built robot with a remote operator behind it can drop into a supermarket that already exists. The mechanism is the interesting part. Blue Collar Robotics sells the picking as a service. A grocer pays a cost per pick, which moves the spend from CapEx into OpEx. The robot handles packaged center-aisle goods using vacuum suction, which is roughly 65% of a typical order, and store associates get redeployed to fresh, where care actually shows up in the customer's bag. Blue Collar reports eGrocery fulfillment cost reductions of as much as 50%. This is Season 6, Episode 10.In This Episode, You'll Learn• Why centralized fulfillment centers failed for grocery on four separate counts: volume density, distance from the customer, fresh, and CapEx• What Paul Harker says micro fulfillment centers still cannot solve, including duplicated inventory and picking "the uglies"• Why over 80% of a grocer's business is still the in-store customer, and how eGrocery growth quietly degrades that experience• The case for a human behind every robot, and why it is now standard practice for anything operating in an unstructured environment• What robot etiquette means in a store aisle, and what China's hotel delivery robots taught Hank about how not to do it• How the grocery store robotics buying conversation changes when the customer has no robotics team of its own• Why grocery store robotics took this long to find product-market fit in a supermarket, and what changed• Why the labor argument runs backwards here: there is no line of people waiting for picking jobs• How remote operation opens picking work to people who could never physically do it, and opens a 24 hour picking clock for the store• What Hank says is actually slowing adoption, and it is not the technologySupport our sponsorsThis episode was brought to you by RetailClub. Retail and brand leaders can attend RetailClub AI Festival completely budget-free, plus get $1,750 toward travel and hotel. From the founders of Shoptalk and Groceryshop, it's three days fully outdoors in Huntington Beach, September 22 to 24. Spend time with 2,000 senior leaders working through how AI is transforming retail. Register by August 28 at retailclub.com/retail-razor-podcast.The W. P. Carey School of Business, Arizona State University. Arizona State University is a leading public research university known for innovation, access, and impact. Its W. P. Carey School of Business is the largest in the United States, with more than 25,000 students. AI-Enabled Supply Chain Strategy is a three-day executive program running October 5-7. It's built by W. P. Carey's #2-ranked Supply Chain Management department. The program is designed for senior leaders setting AI strategy across procurement, logistics, and operations. Register at https://specialevents.asu.edu/878064 with ID Code retailrazorasu for $1,500 off. Preview it in our three-part Data Blades podcast mini-series this September with Professor Brett Duarte.Subscribe & FollowHow much did you love this episode? Drop us a 5‑star rating and review on Apple Podcasts, Spotify, or Goodpods. Subscribe on YouTube so you never miss an episode and check out the other shows in the Retail Razor Podcast Network: Retail Transformers, Blade to Greatness, and Data Blades.Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://go.retailrazor.com/utubeFeatured guestsHank Crawford. https://www.linkedin.com/in/hank-crawford-a4a9755/Co-Founder & CEO of Blue Collar Robotics. https://bluecollarrobotics.aiHank Crawford is Co-Founder ...
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