Employee turnover is one of the most expensive and frustrating challenges in the restaurant and hospitality industries. In Episode 18 of The Morning Cup, hosts Carl and Matt break down the complete employee retention formula used at Egg Harbor Cafe to build long-term loyalty and reduce costly churn. Discover actionable strategies for nailing the critical first 90 days of onboarding, utilizing continuous feedback loops like pulse surveys and Gallup polls, balancing work-life integration with 7 AM to 2 PM store hours, and shifting from everyday managers to true people-first leaders. Plus, hear firsthand from longtime team members who have built incredible 20+ year careers at Egg Harbor Cafe.What You’ll LearnWhy retention strategy is just as critical as hiring the right people from the startThe five areas of value (compensation, benefits, growth, work-life balance, culture) that keep employees engagedHow to build an onboarding plan that sets new hires up to succeed in their critical first 90 daysWhy "managers manage things, but leaders lead people" — and how that shift changes everythingPractical ways to gather honest employee feedback and act on itHow celebrating and recognizing your team builds loyalty that lasts for decadesFollow The Morning Cup:Instagram: https://www.instagram.com/themorningcupwithehc/TikTok: https://www.tiktok.com/@themorningcupwithehcYouTube: https://www.youtube.com/@TheMorningCupwithEHCLearn more about Egg Harbor Cafe:Website: www.eggharborcafe.com"Managers manage things, but leaders lead people. That is really the X factor in whether your best people stay or walk."Hosted by Carl Fine, Chief Leadership Officer, and Matt Randolph, District Leader at Egg Harbor Cafe. Together, they share leadership lessons from the hospitality industry that apply to business, teams, and everyday life.