008: Empower Wealth Advisory - Ben Kingsley - Building a One-Stop Financial Services Model copertina

008: Empower Wealth Advisory - Ben Kingsley - Building a One-Stop Financial Services Model

008: Empower Wealth Advisory - Ben Kingsley - Building a One-Stop Financial Services Model

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 Building a successful brokerage is about more than writing loans. It’s about creating the systems, expertise and relationships that allow a business to grow with its clients.In this episode, we sit down with Ben Kingsley, founder of Empower Wealth Advisory, to explore the journey from sole operator to building an integrated business across mortgage broking, property planning, buyers agency, financial planning and tax.Ben shares how specialisation, strong systems and a focus on the customer journey have shaped the business, including the decision to build its own platform to help clients stay connected and manage their financial journey over time.In this episode:→ How Ben evolved from a sole broker into an integrated wealth business→ Why specialisation became central to the way Empower Wealth Advisory operates→ The challenge of building systems and management layers as the team grows→ Why proactive client relationships can create opportunities to serve clients over the long term→ How changing customer expectations and AI could reshape mortgage broking→ Why brokers may need to think beyond the immediate lending transaction→ The opportunities and risks around property advice and referrals→ How Empower Wealth Advisory approaches growth through acquisition→ What Ben looks for when assessing a brokerage or business to acquire→ Why building for the business you want to become can help support future growthWhether you're building a brokerage, growing a team, or thinking about how to create more value for clients beyond the initial transaction, this conversation offers plenty of practical lessons on building a business for the long term.Episode Highlights00:00 - Building Wealth Beyond The Transaction00:22 - Meet Ben Kingsley Of Empower Wealth Advisory02:29 - From Sole Broker To Empower Wealth Advisory04:23 - Building A Full-Service Advice Business06:16 - Why Specialisation Matters At Scale09:18 - How Leadership Changes As The Team Grows12:49 - Great Systems Run Great Teams14:47 - Evolving The Business To Keep Adding Value19:13 - How AI Is Changing What Clients Expect23:00 - Property Advice, Referrals And Broker Risk27:55 - Growing Through The Right Acquisitions34:13 - Where The Broking Industry Is Heading37:17 - Final Thoughts And What's NextAbout the GuestBen Kingsley is the founder of Empower Wealth Advisory, an integrated property and wealth business built around helping clients manage their money, build wealth and work towards their long-term financial goals.Ben began his journey as a sole-operator mortgage broker and has since built a business spanning mortgage broking, money coaching, property planning, buyers agency, financial planning and tax.A key part of Ben’s approach has been specialisation, with dedicated teams across different areas of the client journey rather than relying on one person to do everything. He has also invested heavily in systems and technology, including building a platform designed to help clients manage their financial information and stay connected to their progress over time.Today, Ben’s focus is on continuing to evolve the business around changing customer needs, building strong teams and creating a more proactive, long-term relationship with clients.Connect with BenLinkedIn | Ben KingsleyEmail | Ben KingsleyX (formerly Twitter) | Ben KingsleyWebsite | Empower Wealth AdvisoryLinkedIn | Empower Wealth AdvisoryEnjoyed this episode? Subscribe to Brokers in Progress for more real conversations about growth, systems, leadership, and what it actually takes to build a successful brokerage.🎬Produced by Chris Bates and the studio team at www.alcove.com.auThe information provided in this podcast is for general informational purposes only and should not be relied upon as financial, investment, or credit advice. It does not take into account your personal objectives, financial situation, or needs. You should consider the appropriateness of the information to your circumstances and seek advice from a licensed financial adviser, mortgage broker, or other qualified professional before making any decision. Canopy Private Pty Ltd holds Australian Credit Licence 558709.
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