We’ve all been there: the fluorescent light flickering above, your stomach in knots, voices at the table becoming raised, including your own. Nearly everyone experiences difficult conversations at work, whether with peers, managers, clients, or direct reports. We know they are difficult conversations for one of the following reasons: we have differences of opinion, something meaningful is at stake, and most tellingly — they bring up strong emotions for the people involved.
"You Just Had a Difficult Conversation at Work. Here’s What to Do Next" is from hbr.org, published on May 29, 2017.