While many of us have thought of being a good listener being like a sponge that accurately absorbs what the other person is saying, instead, what these findings show is that good listeners are like trampolines. They are someone you can bounce ideas off of - and rather than absorbing your ideas and energy, they amplify, energize, and clarify your thinking. They make you feel better not merely passively absorbing, but by actively supporting. This lets you gain energy and height, just like someone jumping on a trampoline.
"What Great Listeners Actually Do" is from hbr.org, published on July 14, 2016.
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- Whitney Boyd Brown
Fleet Cooper is the BEST narrator.
Along with such great writing , this is really great narration. Wish I could have Siri's voice replaced with F. Cooper's.
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- jordan whitfield
I am almost 40 years since i earned an MBA. THIS ARTICLE provided immediate insights and learning.