In the new world of airfares, similar-sounding fare classes like “economy” and “basic economy” can mask big differences in the level of service being offered. Complicating matters further, booking websites often do a poor job of explaining what travelers are actually getting for the listed price.
"What Does Your Airfare Actually Buy?" is from the December 17, 2017 Business section of The New York Times. It was written by Zach Wichter and narrated by Kristi Burns.