Transform Customer Experience
How to Achieve Customer Success and Create Exceptional CX
Impossibile aggiungere al carrello
Rimozione dalla Lista desideri non riuscita.
Non è stato possibile aggiungere il titolo alla Libreria
Non è stato possibile seguire il Podcast
Esecuzione del comando Non seguire più non riuscita
Ascolta ora a 0,99 €/mese per 3 mesi con il tuo abbonamento Audible.
Transform Customer Experience
Acquista ora a 12,95 €
-
Letto da:
-
Jonathan Yen
-
Di:
-
Isabella Villani
A proposito di questo titolo
Your customers are your future.
Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.
From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments.
©2019 John Wiley & Sons Australia, Ltd (P)2019 Gildan Media, LLC