If you’re caught up in conflict with someone, there are a few practical strategies that can help you resolve the situation. These strategies include seeking compromise, taking the other person’s perspective, being humble, trying to forgive, and not casting blame. But personal conflicts are precisely when we are least likely to use these strategies. People are egocentric, which means that when we think about our problems, we tend to focus on our own feelings and perspectives.
"To Defuse an Argument, Think About the Future" is from hbr.org, published on January 23, 2017.