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Sintesi dell'editore

The post-scandal scrutiny of Wells Fargo's culture has so far focused on the high-pressure sales environment that drove employees to create as many as two million fake accounts. Former employees have alleged a "soul-crushing" culture of fear and daily intimidation by managers, where they were pressured to reach extreme sales goals, some by breaking the law.

"The Leadership Blind Spots at Wells Fargo" is from hbr.org, published on October 6, 2016.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

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