The Gradual — Then Sudden — Disruption of Retail

Twenty years ago, when the commercial Internet was just a handful of static Web pages and links, I started a list of predictions that have since proved very, very wrong: “No one will ever buy a car on the Internet.”  “Our customers aren’t interested in trading stocks online — that’s what they pay us to do.”  “Consumers aren’t comfortable giving a website their credit card number.”

"The Gradual — Then Sudden — Disruption of Retail" is from the May 15, 2017 National section of The Washington Post. It was written by Larry Downes and narrated by Sam Scholl.