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Navient, the nation’s largest servicer of student loans, has for years misled borrowers and made serious mistakes at nearly every step of the collections process, illegally driving up loan repayment costs for millions of borrowers, according to lawsuits filed Wednesday by a federal regulator and two state attorneys general.

"Student Loan Collector Cheated Millions, Lawsuits Say" is from the January 18, 2017 Business section of The New York Times. It was written by Stacy Cowley and Jessica Silver Greenberg and narrated by Fleet Cooper.

©2017 The New York Times News Service Division of The New York Times Company (P)2017 Audible, Inc.

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