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Complaints about emergency room care are legion, with stories of distress frequently voiced both by patients and by the relatives and friends who accompany them to the ER. Sometimes these complaints are warranted, as when patients with abdominal pain wait unattended in the ER for hours until their appendix bursts. But more often than not, they stem from a misunderstanding of how emergency rooms operate and how patients themselves can be helpful.

"Strategies to Navigate the Emergency Room" is from the May 15, 2017 Health section of The New York Times. It was written by Jane E. Brody and narrated by Kristi Burns.

©2017 The New York Times News Service Division of The New York Times Company (P)2017 Audible, Inc.

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