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Employee turnover can be a big challenge for companies. But it creates a unique problem for professional services firms, which have to worry about employees taking clients with them if they leave.

"Research: Are Clients Loyal to Your Firm, or the People in It?" is from hbr.org, published on January 31, 2017.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

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