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Answering customers' calls in 42 languages, usually 24 hours a day, creates logistical and talent management challenges. But The Priceline Group's Booking.com brand finds that the payoff is worth it.

"Priceline's CEO on Creating an In-House Multilingual Customer Service Operation" is from the April 2016 issue of Harvard Business Review.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

Cosa pensano gli ascoltatori di Priceline's CEO on Creating an In-House Multilingual Customer Service Operation

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