In the early 1980s, Ralph Stayer sent a long memo and a $200 check to every employee of his family business. Since taking over as CEO, sales had increased 15-fold. Profits were up 150%. Headcount was growing. Regional expansion was underway. But Stayer wasn’t happy. Product quality and employees morale weren’t as high as he wanted. Everything, he had resolved, had to change.
©2015 by the President and Fellows of Harvard College, All Rights Reserved (P)2015 Audible, Inc.
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