Making Sense of Zappos’ War on Managers
Letto da:
Fleet Cooper
Durata:
14 min
Categorie:
News e Approfondimenti
Dopo 30 giorni EUR 9,99/mese
Sintesi dell'editore
In the early 1980s, Ralph Stayer sent a long memo and a $200 check to every employee of his family business. Since taking over as CEO, sales had increased 15-fold. Profits were up 150%. Headcount was growing. Regional expansion was underway. But Stayer wasn’t happy. Product quality and employees morale weren’t as high as he wanted. Everything, he had resolved, had to change.
©2015 by the President and Fellows of Harvard College, All Rights Reserved (P)2015 Audible, Inc.