Lousy Customer Service? A Better Way in Health Care

There’s a problem with your health care bill, or you have difficulty getting coverage for the care you need. Your doctor or hospital tells you to talk to your insurer. Your insurer tells you to talk to your doctor or hospital. You’re stuck in an endless runaround.

"Lousy Customer Service? A Better Way in Health Care" is from the March 13, 2017 Opinion section of The New York Times. It was written by Austin Frakt and narrated by Fleet Cooper.