In my youth I learned that if I couldn’t get what I needed by raw persuasion or simple niceness, I could negotiate or barter. Both of those are good, valuable skills, often in demand. But there are limitations to their effectiveness. Some of the best ideas result from the willingness to begin in a psychically painful place of conflict - those inherently confrontational points where what we know collides with what we don’t want to know.
"Learning to Appreciate Disagreement at Work" is from hbr.org, published on July 6, 2016.