No matter how hard you try or how many hours you work, you’re likely to disappoint a colleague at some point. You won’t be able to make every deadline or fulfill every commitment. But what if you have to let something slip that’s especially important to one of your peers? How do you tell them that you’re going to let them down?
"How to Tell Your Colleague You Dropped the Ball" is from hbr.org, published on March 11, 2016.