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The insufferable coworker. The abusive boss. When it comes to conflict in the workplace, we tend to think that people are the problem. There is some truth to this idea. From differing values and backgrounds to personal insecurities, individual characteristics are often an important source of conflict. However, by focusing on individuals and their personality traits, we ignore a crucial ingredient in the conflict cocktail: one’s structural position in the organization.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

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