In our connected, customer-centric world, customers have come to expect that their needs will be met quickly and frictionlessly - especially in cities, where Instacart delivers groceries to your apartment, Amazon provides same-day delivery, and Uber and Lyft compete to have a car to your door in minutes.
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All little local government agencies should listen to this and heed its advice. From cities to special districts - the ratepayers and residents would benefit from a more transparent system of government.