We live in a culture of “yes.” We don’t want to disappoint our bosses, colleagues, families, or friends, so we say “yes” as often as we can manage. Oftentimes, we say “yes” when we should say “no.” There’s nothing wrong with wanting to please. In fact, we’re hardwired for it. But when we overcommit ourselves, we spend our time checking things off a list rather than actually creating value.
"Help Your Team Stop Overcommitting by Empowering Them to Say No" is from hbr.org, published on June 6, 2017.