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Sintesi dell'editore

A hospital administrator recently talked to us about an issue that is all too common for patients: missed medical appointments. The story was about a woman named Mary (a pseudonym), a patient with a painful chronic condition who continually failed to keep her regular appointments.

"Health Care Providers Can Use Design Thinking to Improve Patient Experiences" is from hbr.org, published on August 31, 2017.

©2017 by the President and Fellows of Harvard College, All Rights Reserved (P)2017 Audible, Inc.

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