In the December 2003 issue, there are four featured articles. The first article explores the irrelevance of complex customer satisfaction surveys. As it turns out, what customers tell their friends is what matters most. The second article investigates the biases that unconscious biases that result in unethical business decisions. The third article focuses on the growth outside the core market. The final article explains how to merge succession planning and leadership development into a talent pipeline. You'll also hear five executive summaries of this month's remaining articles.
©2003 by the President and Fellows of Harvard College, All Rights Reserved (P)2003 Audible Inc.