Flying into Sarajevo is no big deal nowadays. Customs and immigration are quick. You don't need a visa if you hold an EEC passport. Perhaps the only noticeable difference between this and other flights within Europe is a slightly increased degree of airport security. Hand luggage goes through a scanner at two different points, before you board the aircraft.
Nor is arrival at the hotel any different from arriving at big chain hotels in other European cities. The Holiday Inn is transatlantic in style, with a big fountain outside and a soaring atrium within. Things are busy - the receptionist leafs through lots of different pieces of paper before finally, and rather reluctantly, locating our reservations. "Do you mind having a room that overlooks the big boulevard? It might be a bit noisy." But when I get there, it's double-glazed, so there is no problem.