The Skill Most eCommerce Professionals Overlook | Jack McLaughlin, Shopify
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The Skill Most eCommerce Professionals Overlook | Jack McLaughlin, Shopify
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In this episode of Back Up to Level Up, recorded live at ShopTalk 2026 in Las Vegas, Janet Khoshaba sits down with Jack McLaughlin, Customer Success Manager at Shopify.Jack shares his journey into eCommerce and what it really means to support and scale some of the world’s fastest-growing brands on Shopify.From listening to customer challenges to navigating the rapid evolution of eCommerce (including AI), this conversation offers a practical look at what drives success behind the scenes.Key takeaways:
- What customer success actually looks like in ecommerce
- Why listening is the most important skill for solving problems
- How Shopify supports brands from startup to enterprise
- The growing role of AI in eCommerce operations
- Career advice: patience and strong communication skills matter
Whether you’re building a career in eCommerce or scaling a brand, this episode highlights the importance of understanding and solving real customer problems.
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