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https://gocamp.pro/day-camp-pod/onboarding-part2

Creating a positive first time camper experience takes thoughtful planning, clear communication, and a team that’s ready to make every family feel welcome. In part 2, Jackie Port and Maria Horner share practical strategies for preparing new campers and their families, from preview days and staff briefings to dedicated camper ambassadors and early parent follow ups. Learn how to get the right information into the right hands, ease first day nerves, and build consistent onboarding practices that help families feel confident choosing your camp!

• 01:33 Preview Day Blueprint
• 04:25 Buses Ease Anxiety
• 05:51 Meet and Greet Options
• 07:05 Open House Booths
• 09:51 Camper Profiles and AI
• 15:21 Briefing Frontline Staff
• 17:15 Reports and New Camper Flags
• 19:00 Staff Briefing Rhythm
• 20:34 Sharing Info With Discretion
• 20:53 Helping First Time Parents
• 24:19 Mental Health Forms
• 27:23 First Day Check Ins
• 29:06 Ambassadors For New Campers
• 31:27 Surveys And Metrics
• 33:51 Consistent Session Onboarding

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• Andy Pritikin, Owner/Director - Liberty Lake Day Camp
• Sam Thompson, Recreation Supervisor - Crystal Lake Park District
• Jordanna Grossinger, Director - Camp Robin Hood

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• Jackie Port, Assistant Director - Camp Ramaquois
• Maria Horner, Executive Director - Catalina Island Camps

Thanks to our wonderful sponsors who help make this Go Camp Pro podcast possible:

• Commercial Recreation Specialists (CRS)
  • Looking to elevate your camp experience? For over 25 years, Commercial Recreation Specialists has been transforming camps with water inflatables, Splashpads, playgrounds, and more! Boost your programming, drive registrations, and attract more campers. Our team of Recreation Specialists is here to help you design the ultimate space. Let’s take your camp to the next level – because we’re serious about FUN! Find out more at https://crs4rec.com/
• Camptivities
  • Building the perfect camp schedule takes experience — and when a key staff member leaves, that knowledge can disappear. Camptivities protects your institutional camp knowledge and makes sure every camper gets the schedule you promised. Built by camp people, for camp people. Learn more at camptivities.com.
• Campminder
  • Campminder has the most robust offerings of features out there. But more importantly, every feature works together to create a full, seamless system that helps camps run more efficiently. Visit them today at campminder.com

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