324: Hard Conversations: What to Actually Say
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You have had this conversation in your head eleven times. You have drafted the message twice and deleted it both times.
By the end you will have six moves, including the actual words, and the one almost everybody skips that explains why nothing changed last time.
Most of the women I coach have already had the difficult conversation. Sometimes more than once. They raised it, the other person nodded, everyone was pleasant about it, and then nothing changed at all. Three months later they are furious, and the other person is genuinely blindsided, because from where they were sitting that conversation went fine.
Here is what often happens and why everyone's confused. You cushioned it. You opened with how much you value them. You gave a lot of context first, because you wanted them to understand where you were coming from. Then somewhere in the middle you said the actual thing, in the gentlest possible version, wrapped in qualifiers, and you closed with reassurance because you wanted them to leave feeling okay.
So the hard part was in there. Technically. Buried two thirds of the way down, at about forty percent of its real volume, between two much louder pieces of reassurance. And they did not hear it. Not because they were not listening, but because it was structurally the quietest thing you said.
That is not a courage problem. You were brave enough to have the conversation. You then built it in a shape that made the hard part undetectable.
This episode is about what you actually say. The words, in order. Because approach and mindset are rarely what is missing. What is missing is the first two sentences.
WHAT'S COVERED
→ Why the conversation you already had changed nothing, and what buried the message
→ Why the surface version of the problem is almost never the real one
→ The first thirty seconds, with four openings you can use as written
→ The single distinction that decides whether this goes well or turns into a fight
→ Why women cushion, and why vagueness does not actually protect you
→ The move almost everybody skips, and why it is what makes the other five stick
RELATED EPISODES
Boundaries for women in leadership: https://tonicollis.com/leading-women-tech/268-boundaries-for-women-in-leadership-how-to-lead-without-burning-out
When the stakes are high and your voice goes quiet: https://tonicollis.com/leading-women-tech/298-leadership-communication-skills-women-clarity-under-pressure/
Leader as coach, how coaching skills transform your leadership: https://tonicollis.com/leading-women-tech/314-leader-as-coach-coaching-skills-transform-leadership/
FREE RESOURCE
Say It Like a Leader, a bank of scripts for high-stakes moments: https://tonicollis.com/sayitlikealeader
Book a complimentary strategy call: https://tonicollis.com/lets-chat