How can banks scale agentic AI while maintaining customer trust? In part one of this two-part conversation on CGI’s From Transactions to Trust podcast, Andy Schmidt, CGI’s Global Industry Lead for Banking, joins Mehmet Eryilmaz and Katharina Dubberke to explore how AI agents can reshape banking workflows—and what it takes to move beyond pilots.

Discover where agentic AI can deliver value across customer onboarding, know your customer (KYC), financial crime investigations, lending and customer service. The discussion examines the trusted data, AI governance and operational readiness banks need to scale, with human oversight guided by risk and customer impact.

Tune in to explore:

• How AI agents can interpret information, plan and coordinate actions across banking systems.
• Which high-volume, repeatable processes offer opportunities for measurable business value.
• How model selection and operating costs shape the business case.
• Why accountability, explainability and ongoing monitoring are essential to responsible AI.
• How regional expectations influence AI adoption and customer trust.

Listen for practical perspectives on building an agentic bank with clear purpose, strong governance and people involved where their judgment matters most.

CGI From transactions to trust - listen to our latest podcast offering clear, forward-looking perspectives on what’s next for the industry