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TITLE:
The Incident Report Conversation: What to Say at Pickup

DESCRIPTION
It's 5:00 PM, there's an incident report on the counter, and a parent is about to walk in smiling. In this episode, Isa walks you through exactly what to say at pickup when a child got hurt, or when a child hurt someone else. You'll learn what to do before the parent arrives, a simple four-part way to share what happened, and how to answer the question every teacher dreads: "Who did it?" You'll also hear what to say when a parent tells you "He doesn't do that at home," what to do when a parent gets upset no matter how well you handle it, and the ten-second check-in the next morning that builds more trust than anything else. Hard news doesn't have to damage the relationship. Handled well, it can make it stronger.

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