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Emily from Big Business Scoopers shares how she took over her family’s New Jersey pooper scooper business, started in 2003, and now serves 400+ recurring customers across three service areas. She explains why she raised prices and tightened her routes even though she knew she’d lose customers, how she survived losing two scoopers in one week, and why customer care and community events drive her growth. She also reveals how Review Harvest helped take Big Business Scoopers from 60–70 Google reviews in May to nearly 200.

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What This Video Covers
🏡 Taking over and growing a 20+ year family pet waste removal business
🗺️ Spotting when your routes get messy and tightening them for better route density
👥 Surviving a sudden staffing crisis and hiring three new scoopers fast
💰 Why a small price increase can double your profit, even if some customers leave
🤝 The “happy goodbye” and handling cancellations professionally
🐶 Using pet adoption events and local pet businesses to drive referrals
❤️ Keeping customers for years with fast, warm, personal customer service
⭐ How Review Harvest grew Big Business Scoopers from 60–70 reviews to nearly 200

Timestamps
00:00 — Surviving a staffing crisis
00:47 — Meet Emily from Big Business Scoopers
01:12 — How Emily’s family got into poop scooping
04:44 — From temporary helper to owner
05:49 — Commuting to scoop and launching South Jersey
08:03 — From paper binders to 400+ customers
10:01 — Signs it’s time to tighten routes and raise prices
11:34 — How routes get messy over time
15:01 — Restructuring routes while hiring three scoopers
17:06 — Doing the next thing under pressure
18:44 — Knowing when to raise prices
20:30 — Why a 10% price increase can double your profit
21:50 — Why you shouldn’t fear losing customers
23:17 — The happy goodbye
24:08 — Where Big Business Scoopers gets customers
25:37 — Restarting Google Ads
26:17 — Pet adoption events and community marketing
29:09 — Building relationships with local pet businesses
30:24 — Doing one marketing channel well
32:05 — Keeping 400+ customers happy
36:22 — Part business owner, part therapist
37:31 — Common poop scooping misconceptions
39:55 — Emily’s Review Harvest experience
41:55 — Where to connect with Big Business Scoopers

#PooperScooper #PetWasteRemoval #DogPoopRemoval #HomeServiceBusiness #FamilyBusiness #BusinessGrowth #Pricing #CustomerRetention #RouteDensity #CustomerService #Hiring #LocalMarketing #GoogleReviews #ReviewHarvest #Entrepreneurship #BigBusinessScoopers