Today, we’re sharing an episode from Cold Call, the chart-topping management podcast from our colleagues at Harvard Business School.

Hosted by HBS Chief Marketing and Communications Officer Brian Kenny, Cold Call explores the real-world business case studies taught at HBS, with the professors who write them and often the executives and innovators who lived them. From the history of Hershey to today's biggest AI case studies, Cold Call breaks down the decisions, tradeoffs, and leadership lessons behind some of the most fascinating organizations.

In today’s episode, Harvard Business School Professor Len Schlesinger and TypeCoach President Rob Toomey join host Brian Kenny to discuss how managers can recognize and work across cognitive differences to improve team dynamics. They dig in on two team case studies where dysfunction isn’t loud or dramatic, and they explore how to address that subtle tension before it derails performance or strains relationships.

To listen to more episodes, follow Cold Call on Apple Podcasts, Spotify, or wherever you get podcasts.

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