Recognition can change careers! In Episode 38 of Bytes & Banter, we explore the HDI Awards, the new Best Team Lead category, and how recognizing service and support professionals can boost confidence, inspire growth, and celebrate excellence.

Hear how the awards program works and listen to award winners share how recognition has impacted their careers. In this episode:

Inside the HDI Awards - Learn about the HDI Awards categories, nomination process, judging, and the importance of recognizing the people who make service and support teams successful.

Erica Marois – Head of Content and Community for HDI and ICMI (Informa)

Donald Chew – HDI Local Chapters Awards Committee Chair

Award Winners’ Stories - Cheryl and Nate share their experiences as award winners and explain how recognition can build confidence, support career growth, and celebrate excellence in service and support.

Cheryl Buzicky – 2026 Winner, Best Service and Support Analyst

Nate Goetsch – 2026 Winner, Best Service and Support Technician

🏆 Know someone who deserves recognition? You can nominate yourself, a colleague, or a manager. HDI membership is not required.

Learn more about the HDI Awards and nomination process:

https://www.hdilocalchapters.org/cpages/awards

If you enjoyed this episode, like the video, subscribe to Bytes & Banter, and share it with someone who deserves recognition!

#BytesAndBanter #HDIAwards #HDI #ITSupport #ServiceManagement

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HDI Local Chapters is an all volunteer not-for-profit that brings Technical Support professionals together to connect, share and discuss common challenges, and learn from industry innovators and each other --- https://www.hdilocalchapters.org

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Bytes and Banter Podcast Team

Creative Producer/Host: Rocky McGuire - https://www.linkedin.com/in/rockymcguire/

Executive Producer: Terri Oropeza - https://www.linkedin.com/in/toropeza/

Associate Producer: Colleen Rush - https://www.linkedin.com/in/colleen-rush-3603241/

Technical Producer: Dustin Canter - https://www.linkedin.com/in/dustincanter/

Podcast Operating System: https://www.PodTechs.com

Post-Production: https://www.PodTechs.com