Shorts: Claims Managers are Humans Too
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Shorts: Claims Managers are Humans Too
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This is a short from "Navigating Workers Compensation with Dr. Isabel King and Rhea Mercado"
Dr Isabel King and Rhea Mercado discuss communicating with Claims Managers in Workers Compensation. Case managers are doing a very difficult job and the role of clinicians should adjust their language and reporting to match scheme needs, noting that technical measures like degrees of flexion may not be meaningful to a claims manager.
The conversation highlights the scrutiny claims managers face including decisions and reports may be litigated, phone calls recorded and reviewed, and large volumes of requests assessed against regulations and policies. The key takeaway is for Eps to help claims managers make decisions by writing in understandable language and maintaining direct communication.
00:00 Case Managers
00:07 Case / Claims Managers
Copyright Notice
This video is brought to you by Threesticks Productions, Rhea Mercado HQ and The Intelligent Rebellion in collaboration with Exercise & Sports Science Australia. Copyright Threesticks Pty Ltd, Rhea Mercado, The Intelligent Rebellion
See omnystudio.com/listener for privacy information.