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Jen Suzuki doesn’t walk into a room, she revs it.

In this episode, she brings her signature “Jenergy” to a direct conversation about what’s really holding dealerships back: comfort. From outdated sales processes to leaders who’ve stepped too far away from the front lines, Jen makes it clear that if you’re not pushing yourself, someone else is already catching up.

This episode also dives into the role of mentorship in a world being reshaped by AI. Jen explains why leaders need to stay hands-on, how tools like GPT are changing customer expectations, and why ignoring them is no longer an option. AI isn’t just another tool. It’s exposing who is willing to adapt and who is not.

Timestamped Takeaways

0:00 Comfort leads to getting replaced

0:33 What “Jenergy” actually means

2:14 Learning the hard way without a mentor

3:04 Why one person believing in you matters

6:02 Where leadership development is falling short

8:02 Why leaders need to stay in the trenches

8:49 The sales process is outdated

9:32 Why templates are hurting your business

11:00 How to use AI in real conversations

12:23 Handling customers who use GPT

14:09 The risks of using AI without guardrails

16:14 Why AI is not going away

18:08 The cost of missed follow-up

20:22 Discipline does not change with the season

23:18 The real test of whether you embrace change

Connect with Jen Suzuki at https://www.linkedin.com/in/jennifersuzuki/

Learn more about ZusiTalk at https://www.zukitalk.com/

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