Reporting in Change Management Turning Adoption into Measurable Outcomes
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Reporting in Change Management Turning Adoption into Measurable Outcomes
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In this episode, we discuss the crucial role of reporting in change management, turning adoption into measurable outcomes. Change doesn’t end with training; it’s about tracking and validating system adoption. Reporting includes two key streams: Training Surveys, which measure the effectiveness of training through feedback on understanding, attendance, and pain points, and the Solution Adoption Report, which tracks user engagement through behavioral data, such as usage hours and transaction volumes. These reports provide insights into adoption trends, highlight low-engagement areas, and flag potential risks. Together, they ensure that training translates into real system usage, offering leadership clear visibility and helping to continuously optimize the adoption process.