The Impact Assessment of Change Management
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The Impact Assessment of Change Management
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In this episode, we discuss the critical role of impact assessment in change management. This is the moment where strategy turns into reality, as we evaluate how a new system or process will affect users and business units. The goal is to identify specific changes and translate that into targeted communication and training actions. The assessment focuses on three key dimensions: the type of change, the training needed, and the level of impact—classified as high, medium, or low. High-impact areas require structured training and frequent communication, while low-impact areas receive lighter touchpoints. Impact assessment ensures that the right people get the right preparation at the right time, turning change into a manageable and measurable process. Without it, change becomes noise—with it, change becomes structured and effective.