Episode Title: The Cash Register Cage Match: Speed vs. Accuracy (Episode 81)

Episode Description: A customer walks in, sees a line of five people, turns around, and walks out. That isn't just a lost sale; that is money leaving your building.

For an Independent Owner, the register is the single biggest bottleneck in your investment. It is your Checkout Funnel. If your team takes 90 seconds to ring a transaction instead of 45, they have literally cut your maximum revenue potential in half during the morning rush.

In this episode of Arrive, Mike Hernandez moves beyond "customer service" and talks about Asset Optimization. We analyze the cost of "Friction" vs. "Flow," calculate the lifetime value of a lost customer, and give you the tools to widen the funnel so you can bank more of the traffic you are already paying to get.

What You Will Learn:

• The Checkout Funnel: Why the register is the "lid" on your store's revenue growth.
• Speed = Capacity: How increasing transaction speed instantly increases your sales ceiling.
• Friction vs. Flow: Why an employee hunting for a PLU code is actually lowering your business valuation.
• The Walk-Out Audit: A simple way to calculate exactly how much money a slow line is costing you every morning.

The Quest: Widen the funnel.

• Solo Quest: Conduct a "Walk-Out Audit." Review your security footage from 6:00 AM – 8:00 AM. Count the customers who entered but left without buying because of the line. Multiply that number by your average ticket ($7.00) to see your daily loss.
• Team Quest: Audit your Managers. Demand the results of the "10-Item Dash." Don't ask if they are fast; ask who is dragging down the average. Make them own the speed of their team.

Resources & Links:

• 📲 Unlock the Level 3 Optimization Guide: Text the code word SPEED to 956-897-9192.
• 🏴‍☠️ Sponsor: Johnny Mecuerdo Chapter 2 is here. The ships La Muerte and La Sancha are waiting. Join the story at Johnny Mecuerdo on Facebook.
• Full Show Notes & Visuals: Visit C-Store Thrive