Consumer Trust in AI Mental Health Monitoring: The Surveillance Paradox in Behavioral Healthcare
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Consumer Trust in AI Mental Health Monitoring: The Surveillance Paradox in Behavioral Healthcare
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Nearly half of Americans would accept 24/7 AI monitoring of their facial expressions, voice patterns, and typing behaviors for early mental health intervention—a striking finding that challenges assumptions about privacy in behavioral healthcare. Andy Flanagan, CEO of Iris Telehealth, discusses groundbreaking consumer research revealing the complex relationship between AI acceptance and human oversight in mental health care. With 73% demanding humans make final emergency decisions, the data exposes a critical gap between consumer readiness, regulatory frameworks, and provider capabilities. Flanagan explores what this means for healthcare technology investment strategies as behavioral health AI moves from pilot to production.
Andy Flanagan, CEO, Iris Telehealth
Megan Antonelli, Chief Executive Officer, HealthIMPACT Live