Twenty-three years ago, one of my employees — I’ll call him Dale — asked for a private meeting. Dale was serious and bookish and had very strong opinions. His work was fastidious. He rarely socialized with colleagues, but he was impeccable in his commitments to others. And he was skilled at his job.
"4 Ways to Control Your Emotions in Tense Moments" is from hbr.org, published on December 21, 2016.